Cancellation & Refund Policy

Scope

This policy applies to services provided by Sprouto InfoSolutions Pvt. Ltd. ("Sprouto"). Where a signed statement of work or services agreement contains different cancellation or refund terms, that document prevails.

Working sessions

Introductory working sessions booked through our scheduling page are free of charge. You can reschedule or cancel at any time through the link in your booking confirmation. We ask for at least 24 hours' notice as a courtesy.

Consulting engagements

• Before work begins. If you cancel a scheduled engagement before the start date, any advance payment is refunded in full, less payment processing charges, within 7 to 10 business days.
• After work begins. Either party may terminate as per the engagement terms. Fees for work performed up to the effective termination date, and for non-cancellable third-party costs already incurred, are payable. Any advance paid beyond that amount is refunded within 7 to 10 business days.
• Milestone-based engagements. Completed and accepted milestones are non-refundable. Amounts paid toward milestones not yet started are refundable.

Guided Go-Live Program

Our go-live commitment is described in the program terms of the applicable statement of work, including what happens if agreed milestones are not met within the committed window. Where Sprouto fails to meet a committed go-live milestone for reasons attributable to Sprouto, the remedy specified in the statement of work applies, which may include fee credits or a refund of the affected phase.

Platform subscriptions

Where the Sprouto Agent Platform is provided on a subscription basis, subscriptions may be cancelled effective from the end of the current billing period. Fees for the current period are non-refundable once the period has begun, unless the applicable agreement states otherwise. Access continues until the end of the paid period.

How to request a cancellation or refund

Email info@sprouto.net from the address associated with your engagement, with the engagement reference and the reason for the request. We acknowledge requests within 2 business days and, where a refund is due, process it to the original payment method within 7 to 10 business days of confirmation.

Exceptions

Refunds are not available for services already performed and accepted, for third-party costs that cannot be recovered, or where cancellation results from a breach of the engagement terms by the client. Nothing in this policy limits rights you have under applicable law.

Contact

Sprouto InfoSolutions Pvt. Ltd., Vadodara, Gujarat, India · info@sprouto.net